Shipping and Returns
Shipping
Who Do We Ship With?
We ship nationwide with NZ Post and Team Global Express (Toll).
NZ Post normally delivers overnight.
Toll takes 2-4 days.
What will shipping cost?
Shipping and delivery costs vary depending on different products. Shipping and delivery costs for your order will be shown to you before making payment during your checkout process so you know exactly how much you have to pay for your order and for shipping and delivery costs.
What happens if I am not at home when the courier comes?
Usually orders are dispatched using our nominated carrier and as proof of delivery of the product, our nominated carrier will require a valid signature. If you are not present at the location of the delivery and at the time of the delivery, a card will be left through your door stating details of the attempted delivery, and will provide contact details of the courier company. You can then phone them to arrange redelivery at a suitable time.
Can I Track my Order?
Upon dispatch of your order from our warehouse, we will email the tracking details of the product to you so you can track your order
If you have not received your order by the target delivery date then please contact us so we can assist you. Phone us on 03 374 5728
Returns
Our policy lasts 30 days.
We will always honor warranty returns but as non faulty returns cost us considerable time and effort in testing and checking, the following policy applies.
If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Items purchased 11-30 days prior will be subject to a minimum 20% restock fee.
Items purchased up to 10 days ago may be returned for a full refund.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and complete with all accessories and documentation as originally supplied.
Items with marked or damaged packaging will not be accepted.
To complete your return, we require a receipt or proof of purchase.
Wrong Items
If we ship you the wrong item, we will replace the item or provide a full refund. To receive your replacement or refund you must return the original item to DSI. You will be provided with a no-cost return-addressed courier satchel (or similar) and we will process your refund or replacement within 2–3 days of receiving your item.
If the item received is faulty, please contact us for an RA number. If we confirm that the item was damaged before leaving our warehouse, or was faulty out of the box, your item will be repaired or replaced by DSI free of charge. A refund may also be offered in some circumstances.
Damaged Items
The customer must refuse parcels delivered in a damaged condition.
Once you sign for it, the courier company will not accept liability for items damaged in transit.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping Costs
Shipping costs are not refundable under any circumstances.
Faulty Items
If after a period of time your item becomes faulty we will assist where possible with its repair or replacement.
DSI is fully committed to protecting your rights under the Consumer Guarantees Act. If you have any questions, please contact us.